Returns & Refunds Policy
At Malinois Heritage, we are dedicated to responsible breeding and pet ownership, understanding that life circumstances can sometimes change. This policy outlines the conditions under which returns and refunds are available for our Belgian Malinois puppies. Please read carefully before making your purchase.
Eligibility for Returns & Refunds
We accept returns and offer refunds within 30 days of purchase under the following conditions:
Change of Heart: If you find you cannot care for your Belgian Malinois puppy within the first 30 days, you may return the puppy for a full refund.
Unforeseen Circumstances: Significant life changes such as job loss, relocation, or other major events that affect your ability to keep your puppy may qualify for a full or partial refund after discussion.
Return Requirements
To be eligible for a refund:
The puppy must be returned in good health, with no signs of neglect or mistreatment.
All original paperwork, including health records and vaccination documents, must be provided.
We reserve the right to have the puppy examined by a licensed veterinarian upon return.
Non-Refundable Situations
Refunds will not be provided in cases of:
Returns requested after 30 days from the purchase date.
Puppies are purchased at discounted rates or special offers.
Health issues arising after the 30-day return window.
How to Initiate a Return
Contact us within 30 days of purchase to explain your reason for return.
Provide any necessary documentation, such as proof of life changes.
We will review your request and respond within 2 business days.
If approved, your refund will be processed within 5 business days of receiving the puppy.
Additional Recommendations
Schedule a veterinary checkup within 7 days of bringing your Belgian Malinois home to ensure their well-being.
Thoroughly research Belgian Malinois care and training requirements before adoption to prepare for their unique needs.
Our Commitment to You
Our priority is responsible, informed adoptions that lead to happy, healthy lives for our puppies and their families. If you have any questions, please reach out. We’re here to support you every step of the way.